Refund policy

Last updated: October 19, 2026

Returns

To be eligible for a change of mind return, your item must be unused and in the same condition that you received it.

To initiate a return please email me, karen@oshkana.com with a note of the reason for return where I will guide you through the next steps.

Shipping costs for change of mind returns will be at the buyers expense.

Damaged items

Every candle is carefully packaged for shipping, however If the item was damaged on arrival then email me karen@oshkana.com attaching a photograph of the damaged item and a refund will be processed.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at karen@oshkana.com.